Refund & Returns Policy
At TankDeal, we want you to have a straightforward shopping experience. If you need to return an eligible product, receive a damaged or incorrect item, or cancel an order before dispatch, this policy explains the process.
For assistance with a return, refund or cancellation, contact us at care@tankdeal.in and include your order number.
14-Day Return Policy
TankDeal offers a 14-day return period for eligible products.
You must request a return within 14 days of receiving your order.
To be eligible for a standard return, the product should be:
- In its original condition
- Unused and not installed, where applicable
- Returned with its original packaging, accessories, manuals and included items
- Accompanied by proof of purchase or your TankDeal order details
Please do not send a product back without first contacting us and receiving return instructions.
How to Request a Return
To request a return, email care@tankdeal.in within 14 days of receiving your order.
Please include:
- Your name
- TankDeal order number
- Product you wish to return
- Reason for the return
- Photos or other relevant information if the item is damaged, defective or incorrect
We will review your request and provide return instructions if the return is eligible.
Return Shipping
For approved returns under this policy, TankDeal will cover the return shipping cost.
We will provide instructions regarding the return shipment after your return request has been approved.
Please follow the provided return instructions. Products returned without authorization or through an unapproved method may cause delays in processing the return.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective or different from the product you ordered, contact us at care@tankdeal.in as soon as possible.
Please provide your order number along with clear photos of the product, packaging and any visible damage where applicable.
We will review the issue and, where appropriate, arrange a return, replacement or refund.
Non-Returnable Products
Certain products may not be eligible for return where they have been:
- Used, installed or materially altered after delivery
- Damaged through misuse, improper handling or improper installation
- Returned with missing parts, accessories or original packaging
- Returned in a condition substantially different from the condition in which they were received
Products may also be non-returnable where applicable law permits restrictions for hygiene, safety, perishability or other product-specific reasons.
This does not affect any rights you may have under applicable consumer law for defective, damaged, misdescribed or otherwise non-conforming products.
If you are unsure whether your product is eligible for return, contact care@tankdeal.in before sending it back.
Order Cancellations
You may request cancellation of your order before it has been dispatched.
To request a cancellation, contact care@tankdeal.in as soon as possible and include your order number.
If the order has already been dispatched, it can no longer be cancelled as a pre-dispatch cancellation. You may instead request an eligible return after receiving the order in accordance with this policy.
Refunds
Once an approved return has been received and inspected, we will notify you about the status of your refund.
If the refund is approved, it will be processed to the original payment method used for the order.
After a refund has been processed by TankDeal, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment provider or original payment method.
Refunds for Cancelled Orders
If an eligible order is successfully cancelled before dispatch and payment has already been collected, the applicable refund will be processed to the original payment method.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Exchanges and Replacements
If you receive a damaged, defective or incorrect product and would prefer a replacement, contact care@tankdeal.in.
Replacement availability depends on stock and the circumstances of the request.
If a suitable replacement is unavailable, another appropriate resolution, such as a refund, may be offered.
Return Packaging
Please package returned products securely to help prevent damage during transit.
Where available, use the original product packaging and include all accessories, components, manuals and other items originally supplied with the product.
Items Damaged After Delivery
TankDeal cannot generally accept responsibility for damage caused after delivery by misuse, improper installation, accidents, modifications, incorrect electrical connections, improper maintenance or use of a product contrary to its intended purpose or instructions.
If you believe a product has developed a fault unrelated to misuse or accidental damage, contact us with your order details and information about the issue so we can review it.
Refund Not Received
If we have confirmed that a refund has been processed but you have not yet received it, please allow sufficient time for your bank or payment provider to complete the transaction.
If the expected processing period has passed, contact your bank or payment provider first. You may also contact care@tankdeal.in with your order number if you need additional information about the refund from TankDeal.
Need Help?
For questions about returns, refunds, damaged products or order cancellations, contact:
Email: care@tankdeal.in
Please include your TankDeal order number whenever possible so we can assist you more efficiently.