Frequently Asked Questions
Find answers to common questions about shopping at TankDeal, including ordering, shipping, tracking, cancellations, returns, refunds and our aquarium product range.
If you cannot find the answer you need, please contact us at care@tankdeal.in.
Ordering & Payments
How do I place an order on TankDeal?
Browse our aquarium products, select the product and available options you need, add the item to your cart and proceed to checkout. Enter your delivery and payment information and review your order carefully before placing it.
After your order has been successfully placed, you should receive an order confirmation using the contact information provided during checkout.
Do I need an account to place an order?
No. If guest checkout is available, you can place an order without creating a TankDeal account.
Creating an account can make it easier to access relevant order information and manage future purchases.
Can I change my order after placing it?
If you need to change an order, contact care@tankdeal.in as soon as possible with your order number and the requested change.
We will try to assist if the order has not yet been dispatched, but changes cannot be guaranteed once processing has progressed.
Can I cancel my order?
Yes. You may request cancellation before your order has been dispatched.
Email care@tankdeal.in as soon as possible and include your order number.
Once an order has been dispatched, it can no longer be cancelled as a pre-dispatch cancellation. You may instead request an eligible return after delivery in accordance with our Refund & Returns Policy.
How do I know whether my order was successfully placed?
After a successful order, you should see an order confirmation and receive the relevant confirmation information using the details provided at checkout.
If you are unsure whether your order was successfully placed, contact care@tankdeal.in before placing another order to avoid an accidental duplicate purchase.
Shipping & Delivery
Where does TankDeal deliver?
TankDeal currently ships within India only.
We do not currently offer international shipping.
How long does TankDeal take to process an order?
Orders are generally processed within 1–3 business days after an order has been successfully placed and payment has been confirmed.
Processing time is separate from the estimated delivery time after dispatch.
How long does delivery take?
After dispatch, orders are typically delivered within 3–7 business days.
Actual delivery times can vary depending on your location, courier operations, public holidays, weather and circumstances outside our reasonable control.
How much does shipping cost?
TankDeal offers free shipping on orders above ₹500.
For orders of ₹500 or below, a flat ₹40 shipping charge applies.
Any applicable shipping charge will be shown during checkout before you complete your order.
Do you offer free shipping?
Yes. Orders above ₹500 qualify for free shipping within India.
Do you ship internationally?
No. TankDeal currently accepts deliveries to addresses within India only.
What should I do if I entered the wrong shipping address?
Contact care@tankdeal.in immediately with your order number and the correct address.
If your order has not yet been dispatched, we will try to update the delivery information. Address changes cannot be guaranteed after an order has entered processing or been dispatched.
For additional delivery information, please read our Shipping Policy.
Order Tracking
How can I track my TankDeal order?
Visit our Track Order page and use the available order or shipment information to check your delivery status.
Tracking information may not become available immediately after you place an order. It normally becomes useful after the shipment has been processed and dispatched.
Why isn’t my tracking information updating?
Courier tracking systems may take some time to display the first update after dispatch. There can also be periods between scans while a shipment is moving between courier facilities.
If there has been no update for an unusually long period or your estimated delivery period has passed, contact care@tankdeal.in with your order number.
What should I do if my order is delayed?
First check the latest available tracking information.
Occasional delays can occur because of courier operations, weather, public holidays, regional disruptions or other circumstances outside our reasonable control.
If your order has exceeded the expected delivery timeframe and you need assistance, contact care@tankdeal.in.
Returns & Refunds
What is TankDeal’s return period?
Eligible products can be requested for return within 14 days of receiving the order.
Products should generally be unused, in their original condition and returned with their original packaging, accessories and included items.
Please read our Refund & Returns Policy for complete information.
How do I request a return?
Email care@tankdeal.in within 14 days of receiving your order.
Include your:
- Name
- Order number
- Product you want to return
- Reason for the return
If the item is damaged, defective or incorrect, include clear photos where applicable.
Please wait for return instructions before sending the product back.
Who pays the return shipping cost?
For approved returns under our return policy, TankDeal covers the return shipping cost.
We will provide the appropriate return instructions after approving your request.
How will I receive my refund?
Approved refunds are processed to the original payment method used for the order.
After TankDeal processes the refund, the time required for the amount to appear in your account may depend on your bank, card issuer or payment provider.
What should I do if I receive a damaged product?
Contact care@tankdeal.in as soon as possible.
Include your order number and clear photos of the product and packaging where relevant. We will review the issue and advise you about the appropriate return, replacement or refund process.
What should I do if I receive the wrong product?
Contact care@tankdeal.in with your order number, details of the product received and clear photos where appropriate.
We will review the issue and provide instructions for resolving it.
Can I exchange a product?
If you receive a damaged, defective or incorrect product and would prefer a replacement, contact us.
Replacement availability depends on stock and the circumstances of the request. If a suitable replacement is unavailable, another appropriate resolution may be offered.
Aquarium Products
What types of aquarium products does TankDeal sell?
TankDeal offers aquarium equipment and supplies across categories including aquarium filters, filter media, lighting, pumps, CO₂ equipment, planted aquarium supplies, substrates, aquascaping products, fish food, water-care products, heating and cooling equipment, cleaning tools, shrimp supplies and aquarium accessories.
Do you sell products for planted aquariums?
Yes. TankDeal offers products for planted aquarium setups, including CO₂ equipment, aquarium lighting, aqua soil and substrates, fertilizers, plant supplements and aquascaping supplies.
Do you sell aquascaping products?
Yes. Our aquascaping range includes tools, layout materials, rocks, aquarium glue, lily pipes, diffusers, tubes and other products used for aquascaping and planted aquarium setups.
How do I know whether a product is suitable for my aquarium?
Check the product description, specifications and compatibility information on the relevant product page before purchasing.
Requirements can vary depending on aquarium size, livestock, planted-tank requirements and existing equipment.
If you are unsure about a particular product, contact care@tankdeal.in with the product name or link and relevant information about your aquarium.
Contact & Support
How can I contact TankDeal?
You can contact us through our Contact Us page or email:
If your question relates to an existing order, include your order number so we can identify the order more efficiently.
Where can I find TankDeal’s shipping and returns information?
You can find detailed information on our Shipping Policy and Refund & Returns Policy pages.
We recommend reviewing the relevant policy if your question concerns delivery, cancellation, returns or refunds.